FAQ

FREQUENTLY ASKED QUESTIONS

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept VisaMasterCardDiscoverAmerican Express and PayPal.

I PLACED AN ORDER, BUT NEVER RECEIVED A CONFIRMATION EMAIL.

If you do not receive an email from Kynshop within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Kynshop account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing customerservice@kynshop.com.

I RECEIVED MY ORDER BUT MY ITEM IS DEFECTIVE, INCORRECT, OR MISSING. WHAT DO I DO?

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email customerservice@kynshop.com within 2-5 days of delivery.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it’s ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our full Shipping Policy for current processing times and available shipping methods.

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

DO YOU REFUND SHIPPING FEES?

Shipping fees are non-refundable unless you have received a damaged item and would like to return it.

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

In general, there are only a small number of countries that need to clear customs. If your order need to be cleared and you need to make a payment then you have to.

Subscribe To Get 20% Off Your Purchase and More

Subscribe To Get 20% Off Your Purchase and More

Join our mailing list and never miss another update! Get our discounts and freebies right to your inbox.

You have Successfully Subscribed!